Responsible Gambling at Maswinking

Deposit limits are the most fundamental financial control tool available on Maswinking. Set a maximum deposit amount for a rolling daily (24-hour), weekly (7-day), or monthly (30-day) period. Once your limit is reached, no further deposits will be accepted until the period resets. If you wish to reduce your deposit limit, the change takes effect immediately. If you wish to increase it, a mandatory 24-hour cooling-off delay applies — protecting you from impulsive decisions during high-emotion sessions. Deposit limits can be denominated in MYR and are applied across all payment channels including Touch 'n Go eWallet, DuitNow, and FPX.

Self-exclusion is the strongest tool available for players who feel their gambling has become or is becoming harmful. When you self-exclude, your Maswinking account is locked for the full duration of the exclusion period — you will not be able to log in, deposit, or place bets. Available exclusion periods are: 30 days, 90 days, 180 days, or Permanent. Permanent self-exclusion cannot be reversed. During any self-exclusion period, Maswinking will also suspend marketing communications directed at your account. Self-exclusion requests are processed by our support team within 2 hours of receipt.

Time can pass quickly during a gaming session. Session time limits allow you to set a hard cap on continuous play — when your limit is reached, the Platform will notify you and, if configured to do so, end your session automatically. Reality checks are periodic pop-up notifications that appear during your session at intervals of your choice (30, 60, or 90 minutes). Each check shows your current session duration, your net position for the session (win or loss in MYR), and gives you the option to continue or end your session. These are light-touch reminders designed to maintain awareness without interrupting gameplay unnecessarily.

Loss limits cap the maximum amount you can lose in a given period before your account is temporarily frozen for further wagering during that period. Wager limits cap your total stake amount across a rolling period regardless of outcome. Both tools operate in MYR and are configurable on a daily, weekly, or monthly basis. Like deposit limits, reductions take immediate effect while increases are subject to a 24-hour review period. Loss limits and wager limits can be used independently or in combination with deposit limits for a comprehensive financial safety net.

A cooling-off period is a short-term voluntary pause on your account — shorter than a full self-exclusion. Available cooling-off durations are 24 hours, 48 hours, and 7 days. During a cooling-off period, you cannot log in or deposit. It is designed for situations where you feel you need a brief break to regain perspective — after a losing session, a stressful week, or any other period when you recognise your gambling decisions may be emotionally driven rather than rational. Cooling-off periods are activated immediately upon request and cannot be cancelled before the period expires.

If you find that promotional communications about bonuses, new game launches, or special offers are acting as triggers that encourage you to gamble more than you intend, you can opt out of all marketing communications from Maswinking at any time. This includes email promotions, in-platform notifications, and SMS alerts where applicable. Opting out of marketing does not affect essential account communications such as transaction confirmations, security alerts, and support responses. You can manage your marketing preferences in your account settings or by contacting our support team directly.